Expert Administrative Support
Comprehensive Solutions for Your Business Needs
01.
Call & Email Management
• Professional Call Handling – We act as a seamless extension of your business, answering calls professionally and capturing full enquiry details.
• Flexible Call Options:
Divert your mobile directly to us
OR
Send missed call details by text, call or email for follow-up
Use a dedicated local number answered by us (Included in the pricing tiers)
• Local Number Terms:
If you stop using Office Support Co, you may keep the number and divert it to your mobile for £25 + VAT per month. This is a rolling monthly service; if cancelled, the number is lost permanently.
• Accurate Enquiry Capture – We take all key details including contact information, site address, timescales and job requirements and more.
• Call Screening & Prioritisation – Urgent matters escalated, non-urgent enquiries filtered as agreed.
• Updates & Reporting – Daily or weekly summaries via email, WhatsApp or call, showing who contacted you, what they needed and next steps. All information about your business is held on one platform for easy reference.
• Email Management – We manage your existing inbox or a dedicated enquiries email, respond professionally on your behalf, and ensure priority emails are flagged and actioned.
02.
Diary Scheduling & Appointment Coordination
• Appointment Booking – Once enquiries are taken, we arrange:
• Site visits for you
• Calls for you
• Meetings for you
• Quote Follow-Ups: We track all quotes sent and follow up with customers at agreed intervals to answer questions, gather feedback, and encourage decisions.
• No Missed Opportunities: Ensures warm leads don’t go cold and enquiries don’t get forgotten due to time pressures.
• Diary Management – We work around your availability, ensuring bookings suit your schedule
• Customer Liaison – We confirm dates and times directly with customers, saving you back-and-forth calls
• Rescheduling & Cancellations – Handled promptly and professionally
• Calendar Integration – Appointments added to your chosen calendar system for full visibility
03.
Document Preparation, Quotes & Customer Follow-Up
• Quote Preparation – Quotes created using your branding, pricing structure, and preferred format
• Material Pricing Support – We can price materials using your own suppliers or agreed supplier lists
• Supplier Liaison – We liaise directly with suppliers on your behalf to:
• Confirm availability
• Check lead times
• Place or coordinate material orders
• Customer Liaison – We keep customers informed, ensuring they know:
• What has been ordered
• Expected delivery times
• Next steps in the process
• Professional Presentation – Clear, accurate, and well-structured documents ready to send
• Quote Issuing – Quotes sent directly to customers on your behalf
• Quote Follow-Ups – We chase outstanding quotes, gather feedback, and update you on outcomes
• Record Keeping – All quotes, supplier correspondence, and customer communications stored and organised
04.
General Office Support & Admin
• Day-to-Day Office Support – Taking care of the admin tasks that slow your business down
• Late Payment Chasing – Professional, polite chasing of overdue invoices to improve cash flow
• Invoicing Support – Creating, issuing, and tracking invoices
• Purchase Order & Supplier Admin – Logging orders, confirmations, and delivery details
• Data Entry & CRM Updates – Keeping customer and job records accurate and up to date
• Email & Document Organisation – Filing, labelling, and structuring digital paperwork
• Customer Communication – Ongoing professional communication with customers on your behalf
• Job Progress Updates – Acting as a point of contact so customers know what’s happening
• Flexible Support – Scalable admin support tailored to your workload, busy periods, or ongoing needs
What it costs
Pricing Tiers
From £290 Per Month + VAT
Ideal for small businesses and sole traders needing consistent support.
Includes:
• Up to 10 hours per month
• Call & email management
• Dedicated call diversion number
• Message taking with full details
• Daily or weekly call/email summaries
• Basic diary scheduling
• Light document preparation
• Data entry or invoicing support
From £520 per month + VAT
Best suited to growing businesses with regular enquiries and scheduling needs.
Includes:
• Up to 20 hours per month
• Call & email management with prioritisation
• Dedicated call diversion number
• Detailed daily or weekly reporting
• Full diary scheduling and coordination
• Client and supplier correspondence
• Document preparation and formatting
• Data entry and invoicing support
• Priority response times
From £920 per month + VAT
Designed for busy business owners who want a complete virtual office presence.
Includes:
• Up to 40 hours per month
• Fully managed call & email handling
• Dedicated call diversion with business identification
• Comprehensive reporting and updates
• End-to-end diary and appointment management
• Client and supplier correspondence
• Ongoing document preparation and admin support
• Full data entry and invoicing management
• System and workflow support
• High-priority response times
Flexibility
All packages are flexible and scalable, designed to grow with your business. Optional Add-Ons (available on all tiers).
• Additional hours as required.
• Temporary increased support during busy periods.
• Short-term project or setup support.
Unlock Your Business Potential with Expert Support
Join the many satisfied clients who trust Office Support Co to handle their administrative needs effectively.