Expert Administrative Support
Comprehensive Solutions for Your Business Needs
01.
Call & Email Management
We act as a professional extension of your business, handling incoming calls and emails on your behalf so nothing is missed and your time is protected. Calls can be diverted directly to us using a dedicated number, allowing us to identify immediately that the call is for your business and answer accordingly.
We handle enquiries calmly and professionally, taking full and accurate details, filtering out non-urgent matters, and escalating priority issues as agreed. Email inboxes are organised, monitored, and managed to ensure prompt responses and clear communication.
You can choose to receive daily or weekly updates outlining what calls and emails have come through, including caller details, enquiry type, actions taken, and any required follow-up — giving you full visibility without constant interruption.
This service creates the foundation for everything that follows, ensuring communication is captured, organised, and ready to be actioned.
02.
Diary Scheduling & Appointment Coordination
Once calls and emails are managed and full details are gathered, we seamlessly move into diary scheduling and coordination. Using the information collected, we book appointments, meetings, and calls in line with your availability, preferences, and priorities.
We manage confirmations, reschedules, and cancellations, ensuring your calendar remains organised and realistic. This reduces back-and-forth communication and ensures your time is used efficiently.
By combining call and email management with diary scheduling, your business benefits from a smooth flow — enquiries are received, details are captured, and actions are booked in without you needing to intervene.
03.
Document Preparation & Administrative Support
With communication and scheduling under control, we support the wider administrative needs of your business through professional document preparation. This includes creating, formatting, proofreading, and organising documents to ensure everything is clear, accurate, and presentable.
Documents are prepared using consistent formats and templates, helping maintain professionalism across client communications, internal records, and operational paperwork. This service supports both day-to-day administration and one-off tasks, ensuring documentation never becomes a bottleneck.
04.
Data Entry & Invoicing Support
To complete the workflow, we provide reliable data entry and invoicing support, ensuring information gathered from calls, emails, and documents is accurately recorded and kept up to date.
This includes entering client details, updating records, processing invoices, tracking payments, and maintaining organised financial and administrative data. By keeping records accurate and current, this service supports better visibility, smoother operations, and reduced admin backlog.
Together, these services create a fully integrated virtual office solution — from first contact through to records and invoicing.
What it costs
Pricing Tiers
From £300 per month
Ideal for small businesses and sole traders needing consistent support.
Includes:
• Call & email management (within agreed hours)
• Dedicated call diversion number
• Message taking with full details
• Daily or weekly call/email summaries
• Basic diary scheduling
• Light document preparation
• Data entry or invoicing support
• Up to 10 hours per month
From £500 per month
Best suited to growing businesses with regular enquiries and scheduling needs.
Includes:
• Call & email management with prioritisation
• Dedicated call diversion number
• Detailed daily or weekly reporting
• Full diary scheduling and coordination
• Client and supplier correspondence
• Document preparation and formatting
• Data entry and invoicing support
• Priority response times
• Up to 20 hours per month
From £800 per month
Designed for busy business owners who want a complete virtual office presence.
Includes:
• Fully managed call & email handling
• Dedicated call diversion with business identification
• Comprehensive reporting and updates
• End-to-end diary and appointment management
• Ongoing document preparation and admin support
• Full data entry and invoicing management
• System and workflow support
• High-priority response times
• Up to 40 hours per month
Flexibility
All packages are flexible and scalable, designed to grow with your business. Optional Add-Ons (available on all tiers).
• Additional hours as required.
• Temporary increased support during busy periods.
• Short-term project or setup support.
•Just need a few hours a month or one off? Just £35 per hour. Saving you the hassle of hiring someone.
Unlock Your Business Potential with Expert Support
Join the many satisfied clients who trust Office Support Co to handle their administrative needs effectively.